Privacy Policy

This Privacy Policy describes how SoNova Technologies (referred to as "SoNova Technologies", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://sonovatechnologies.com/ (the "Site").

1. Information We Collect

We collect various types of information in connection with the services and products we provide. This includes:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, company name, and job title. We collect this when you:
    • Contact us directly (e.g., via contact forms on our website).
    • Interact with our sales and support channels.
    • Register for our services or request a demo.
    • Make a purchase of our products (e.g., DonateNex, HumanCare).
  • Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our website is used and improve our services.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services, including Custom Software Development, Data Workflow Automation, Business Process Management, Marketing Automation, Accounting & Finance Automation, and Internet of Things (IoT) solutions.
  • To deliver and support our products, such as DonateNex – Donation Management System and HumanCare – Home Healthcare Management System.
  • To respond to your inquiries and provide customer support, including through our sales and support channels.
  • To improve, personalize, and expand our website, services, and products.
  • To understand and analyze how you use our website.
  • To develop new products, services, features, and functionality.
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, services, and products, and for marketing and promotional purposes.
  • To send you emails about our services, products, news, and special offers that may be of interest to you.
  • To find and prevent fraud.

3. Sharing Your Information

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology, and customer service.
  • For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

The security of your personal information is important to us. We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us if you wish to exercise any of these rights.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us through the contact information provided on our website.